Terms & Conditions

Introduction

Last updated: 14/12/2021

Sleepwave is a motion-sensing sleep tracker, smart alarm and relaxation mobile application.

These Terms of Use constitute a legal agreement (the “agreement”) between you and Sleepwave, a service provided by Sleepwave Ltd. (“us”, “we”) for the use of the Sleepwave mobile app (hereafter referred to as “the app” or “Sleepwave”), the computer systems and files used by the application, and all related services, features and content provided by Sleepwave within the app, on the website or social media channels.

Acceptance of Terms

Please read this agreement carefully. By using Sleepwave’s services, you acknowledge your acceptance of and agreement to the terms in this agreement. If you do not agree to any of the terms in this agreement, please do not use the app.

We may make modifications to this agreement occasionally. Continued use of the app after the effective date of the updated version will indicate your acceptance of the new agreement.

Medical Services Disclaimer

Sleepwave is not a medical device or intended to replace professional medical advice and/or diagnosis. Sleepwave is not intended to diagnose or treat sleep disorders or medical conditions. Please consult with a licensed physician before making any decisions or taking any actions that may affect your health, safety and wellbeing. Do not disregard professional advice because of anything you have seen, heard or read in the Sleepwave app, website or social media channels. Always consult with a healthcare professional if you have any questions or concerns about your sleep or general health.

Your Use of The App, Website and Other Communication Channels

Any information submitted by you through the app, or sleep data recorded whilst using the app is governed by Sleepwave’s Privacy Policy. You are responsible for all your activity within the app. If you submit feedback via the app or directly via the support email channels, you are responsible for these communications.

We collect certain information when you use our website, answer questionnaires or engage with us via social media. Your use of these channels is not to be considered private. Information as to what this data includes, why it is collected and how it is handled by us and others can be found in our Privacy Policy.

Breaches of The Terms of Use

You agree that if you do any of the following, you are in breach of this agreement:

Any such use shall immediately terminate your license to use the app.

Required Equipment

Full use of Sleepwave’s service requires the use of a mobile device and adequate software/hardware specifications. For Sleepwave to work properly, you must enable microphone access which is done during initial setup of the app. The maintenance and security of your device may impact upon the performance of Sleepwave. It is your responsibility to check your equipment’s suitability to deliver the app’s features.

Premium Purchase

We offer Sleepwave as a free service and a Premium service. After choosing to upgrade to Premium and confirming your purchase, payment will be charged to your credit/debit card through your iTunes/App Store account.  Subscriptions will automatically renew at the end of each subscription term unless auto-renewal is turned off at least 24 hours before the end of the term. Subscription renewals cost the same as the original subscription. Sleepwave does not directly handle any payment or payment information and all refunds must be applied for via iTunes/App Store.

Children’s Privacy

If you believe that a child under 16 has provided personal data to Sleepwave, please contact our support team on support@Sleepwave.com and we will aim to delete this information.

Intellectual Property Rights

All rights, including any trademarks, service marks, trade names and copyrighted content (collectively “Intellectual Property”) presented within the app are the property of Sleepwave Ltd. We allow you a license to access Sleepwave for personal and non-commercial use in accordance with the terms of this agreement.

Any rights that are not permitted within this agreement are reserved by Sleepwave Ltd. If you wish to use any features of Sleepwave’s app for non-personal purposes, including but not limited to software, name, logo, domain name, unique terminologies or any feature associated with the Sleepwave brand, you must obtain permission from the company. You can request this by contacting team@sleepwave.com

Third Party Services

The Sleepwave app, website and social media channels may give you access to third party websites, products or services. We do not control the practices of these third parties in any way hence do not assume any liability with use of these services. It is your responsibility to take appropriate steps in determining the suitability of using third party services, and to protect your personal information and privacy.

Providing Feedback

We read every feedback message and are committed to the continued improvement of the app. Any communications you send to us are submitted on a non-confidential basis unless you explicitly request otherwise. You agree that we may disseminate this communication at our own discretion and that we utilize this content which can include revising, modifying and contextually changing as appropriate.

Changes to the App

We are always looking to improve the service Sleepwave provides, hence, occasionally and without prior notice we may change, expand or improve the app. We may also at any time cease to operate part or all of the app or selectively disable certain features. Your use does not entitle you to continued availability of all features.

Indemnity

You agree to hold Sleepwave and its employees harmless from any claims, actions, demands, liabilities including but not limited to any reasonable legal/accounting fees resulting from your violation of this agreement.

Copyright Notice and Takedown Procedures

If you believe that any content within the app infringes your copyright, you may request it be removed for the app by providing the following information:

Questions

If you have any questions or comments about anything within this Terms of Use agreement please contact us via team@sleepwave.com

82 Rivington Street
London
EC2A 3AZ

Copyright @ 2021 Sleepwave Ltd. All rights reserved