Close Cookie Popup
Cookie Preferences
By clicking “Accept All”, you agree to the storing of cookies on your device to enhance site navigation, analyse site usage and assist in our marketing efforts as outlined in our privacy policy.
Last updated: 18/9/2025
Sleepwave is a motion-sensing sleep tracker, smart alarm and relaxation mobile application. These Terms of Use describe your rights and obligations in respect of your use of the Sleepwave app.
We are Reviva Softworks Ltd, a UK company. We created and operate the Sleepwave mobile app (referred to as Sleepwave or the app). Our address is at 10c Printing House Yard, Hackney Road, London, United Kingdom, E2 7PR and we can be contacted at support@sleepwave.com.
These Terms of Use (also referred to as “this agreement”) are a legal agreement between you and Reviva Softworks Ltd for the use of the app and all related services, features and content provided by Sleepwave within the app, on the Sleepwave website, by email, and on our social media channels.
Please read this agreement carefully. By using the app or creating an account with us, you acknowledge your acceptance of this agreement.
If you would like to change your preferences at any time (such as opting in to or out of targeted content or email communications), please change your preferences within your settings within the app, or unsubscribe via email. If you upgrade to any additional services, there will be additional terms and processing provisions that will start to apply to you. By opting in or signing up to the upgrade, you accept those additional terms.
If you do not agree to something in this document, please do not use the app (or cancel the relevant upgrade, or opt out, in your settings).
We may update these Terms of Use from time to time, due to changes to our services or changes in the law. The latest version of these terms will always be available via the app.
Your continued use of Sleepwave after any changes made to these Terms of Use constitutes your acceptance of the changes. If you object to any changes to these Terms of Use, you should stop using Sleepwave.
Sleepwave is not a medical device or intended to provide or replace professional medical advice and/or diagnosis. Sleepwave is not intended to diagnose or treat sleep disorders or any illness or medical conditions. Please consult with a licensed physician before making any decisions or taking any actions that may affect your health, safety and wellbeing. Do not disregard professional advice because of anything you have seen, heard or read in the Sleepwave app, website or social media channels. Always consult with a healthcare professional if you have any questions or concerns about your sleep or general health.
You can use the app without creating a user account. To use certain features within the app, you may be required to create a user account and will be asked to provide additional details such as your name and email address. This information will be used in accordance with the app’s Privacy Notice. You agree to provide accurate information and that you will update your details if they change.
If you are under 18, your parent or guardian must read and accept the terms of this agreement. By using the app, you confirm that your parent or guardian has read and accepted the terms. You shouldn’t use the app if you are under 12.
Any personal information submitted by you through the app, or sleep and breathing data recorded while using the app, is governed by the app’s Privacy Notice.
We also collect information about you when you access our website or engage with us via social media. This information is collected regardless of whether or not you have a Sleepwave account and your use of these channels is not to be considered private. Information as to what this data includes, why it is collected and how it is handled by us and others can be found in our Website Privacy Notice.
You must follow these rules when using the app. We can immediately terminate your use of the app if you break these rules.
Keep your sign-on details secure.
Keep your username and password secret, and notify us immediately if you discover or suspect any unauthorised use of your account.
Access the app only in the approved way.
Do not try to circumvent any security measures, or measures adopted to control access. Do not interfere with the normal working of the app. Do not add any software or scripts into any information that you upload or share.
Keep the app updated.
From time to time we may automatically update the app to improve performance, enhance functionality, reflect changes to the operating system or address security and privacy issues. Or we may ask you to update the app for these reasons. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the app or some of its functions.
Do not profit from or exploit our content, technology and brand.
Do not copy, reverse engineer, scrape, or decompile any part of the app or any of its content or create derivative works. Do not use the Sleepwave or Reviva brands (name or logo). Do not sell, rent, lease, loan, sublicense, distribute or transfer the rights to the app or any associated content.
No training of AI.
Do not train artificial intelligence models, machine learning systems, or similar technologies using the content of the app or associated websites and social media channels.
Do not do anything illegal.
When using the app or our social channels, do not upload or communicate anything that is unlawful, inappropriate or offensive, and do not do any unsolicited marketing.
Do not use the app for business or commercial purposes.
The app is for personal non-commercial use.
You are responsible for all your activity within the app. If you submit feedback via the app or directly via the support email channels, you are responsible for ensuring these communications are lawful.
On our social media platforms, you can share information with us and other users. These communities are open to the public and are not private. You should think carefully before posting any confidential or personal information in these public forums. What you post can be seen and collected by third parties and used by others in ways that we cannot control or predict. It may also show up on search engines.
If you accidentally post confidential or personal information on any of our Sleepwave channels and would like it removed please email us on support@sleepwave.com with details. In some cases, for technical reasons, we may not be able to remove it.
Ownership of intellectual property
The app, including its software, design, content, and any improvements, customizations, or new features, is owned by Reviva Softworks Limited. Certain intellectual property in the app may be licensed to us by third parties (so references to our ownership include such third-party licensors).
All intellectual property rights in the app, including but not limited to copyrights, trademarks, patents, and database rights, are retained by us and/or our licensors. This includes all content, images, drawings, graphics, icons, branding and all data generated by the app, including usage statistics, charts, metrics, metadata and other non-personally identifiable data.
Your rights to use the app
Reviva Softworks Limited gives you permission to download and use the app on your phone or tablet for personal, non-commercial purposes, as long as you follow these Terms of Use. This permission is limited, meaning you can’t share it with others or use it for business purposes, and we can cancel it if you break these rules.
Use of feedback
We read every feedback message and are committed to the continued improvement of the app. Any feedback you send to us is submitted on a non-confidential basis. We may use your feedback to further develop and improve the app, and any such improvements will be owned by Reviva Softworks Limited.
In this section, “Your Data” means your Account Data, your Sleep Data, and data that you upload or input on the app, including any data synced with your health apps. “Sleep Data” includes (i) recordings of your sleep sounds, (ii) breathing rate, (iii) sleep staging charts (such as amount of time asleep and different stages of sleep), and (iv) any sleep record information you provide (such as tags, notes and journals). Sleep Data may include “health data” as defined by law (for example, GDPR). “Account Data” includes (i) your email address and any other contact details you provide to us, (ii) your activity logs and data about your use of the app, and (iii) your communications with us. “Demographic Data” includes your age and gender if you have provided this information to us.
We may create anonymized statistical data (“Aggregated Data”) from Your Data, which does not include personally identifiable information. We will own all intellectual property rights in Aggregated Data.
By using the app, you grant Reviva Softworks Limited a worldwide, royalty-free, perpetual, and non-exclusive license to access, use, store, transmit, disclose, adapt, and create derivative works from Your Data for following purposes:
to provide, administer, and enable your use the app and related services;
for customer support;
to maintain app performance and improve the app;
to develop and test new features and functionalities;
for analytics and personalisation; and
to compile Aggregated Data and use it for developing new services, understanding app performance, analysing trends, conducting and publishing research and news articles and other business activities.
This license continues beyond the termination of your use of the app to the extent necessary for our legitimate business purposes (such as maintaining statistical and analytical data, or retaining your data for legal and administrative reasons in accordance with our Privacy Notice).
Availability
We aim to make the app available 24 hours a day, seven days a week. However the app may be unavailable in the event of (a) maintenance, development or remediation work; (b) network failures or connectivity problems; (c) suspension to remedy a vulnerability or data breach; (c) denial of service attacks; or (d) maintenance or updates. Unavailability may be without notice in the case of unexpected events.The app, including its software, design, content, and any improvements, customizations, or new features, is owned by Reviva Softworks Limited. Certain intellectual property in the app may be licensed to us by third parties (so references to our ownership include such third-party licensors).
Equipment and app updates
For Sleepwave to work properly, you must enable microphone access which is done during initial setup of the app or at any time after. Sleepwave is a mobile app so you need adequate equipment: your device needs to have an up to date operating system (iOS15.1 or later, or Android 7.0 or later) to operate the app and an internet connection to download it. These are at your cost. The battery and security settings on your device may also impact upon the performance of Sleepwave. We will not be responsible for any errors, failures or delays resulting from your connections, systems or equipment being faulty, unavailable, incompatible or inaccessible. We may update the app, and if you don’t accept an update, some app functionality may not be available to you.
Phasing out the app or individual features
We may stop providing some features of the app, if it becomes no longer feasible for us for legal, business or financial reasons. We can also end providing Sleepwave completely (like shutting it down). In both cases we’ll try to give you advance notice if we have a means to contact you. We will not be liable to you for phasing out the app or individual features.
Errors
We use reasonable efforts to ensure that the app is free from material defects or errors. But we do not promise that the app will be free of defects, errors or bugs.
Harmful code
We follow good industry practices to ensure that the app and your data is protected against cyber attacks, virus infection, spyware, malicious software, trojans and other harmful code. However, the app is subject to risks inherent in information technology and communications networks, so we do not warrant that the app will never be subject to cyber attacks or transmit harmful code. We will not be liable for any losses you or others may suffer resulting from such risks, including damage to systems, data or property.
No warranties
We work hard to make sure the app is as useful and helpful as we can make it. But we do not provide any representations or warranties that the information given by the app will be accurate, complete or appropriate for your individual requirements. Sleepwave is provided “as is” without any warranties of any kind except as prescribed by law.
Third party products
The Sleepwave app, website, social media channels or communications sent by us, may provide you with links to other independent websites and services which are not provided by us. Such independent sites are not under our control, we have not checked or approved their content or services, and we are not responsible or liable for them. While we may recommend third party websites and products to you, and we do our best to work with quality partners, you will need to make your own independent judgement about whether to use their websites or buy any products or services offered by them.
Events outside of our control
We will not be liable for any app or service failures, or loss of data, as a result of circumstances beyond our reasonable control (including what is sometimes known as "acts of god"), including pandemics and associated quarantine restrictions.
Limits on Our Responsibility
If something goes wrong with Sleepwave, our total responsibility to you is limited to the amount you’ve paid us for using Sleepwave during the 12 months preceding the event from which your claim arises. For example, if you’ve paid for a subscription during the past year or part of it, we won’t owe you more than that amount.
Higher Limit if we can’t apply the above cap
If a court or regulator says we can’t use the limit above, or if we’re found responsible for serious mistakes (like gross negligence, intentional wrongdoing, or mishandling your personal data resulting in a data breach), our responsibility is capped at twice the amount stated in the previous paragraph. This applies whether your claim is about our agreement, negligence, or another legal issue.
What You Can Do
If the app doesn’t work properly or we fail to provide it as promised, you can ask us to fix the problem by contacting support. If it’s a major issue that we can’t fix within a reasonable time, or if it can’t be fixed at all, you can stop using the app and end this agreement. This is your only remedy for any failure by us to provide a working app.
Your Responsibility
If you break these Terms of Use (for example, by misusing the app), you are responsible for any losses we face as a result. If someone else makes a legal claim against us because of your actions, you will need to cover those costs.
Losses We Don’t Cover
We are not responsible to you for indirect losses like lost data, or any special damages, even if they are foreseeable.
Losses We Can’t Limit
We don’t limit or exclude our responsibility for (a) death or injury caused by our negligence, (b) fraud or fraudulent misrepresentation, (c) wilful abandonment, (d) anything the law says we can’t limit or exclude.
Your Legal Rights
If you are protected by consumer or data protection laws in your country, nothing in these Terms of Use takes away any of your mandatory rights under those laws. We’ll follow these laws to make sure your protections, such as non-excludable warranties or data privacy rights, are respected.
If a court finds any part of this contract illegal, the rest will continue in force.
Each of the paragraphs of these Terms of Use operates separately. If any court or regulatory authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Premium subscriptions
Sleepwave is available as a free or Premium service. After choosing to upgrade to Premium and confirming your purchase, payment will be charged to your credit/debit card through your App Store or Google Play account.
Automatic renewal
Subscriptions will automatically renew at the end of each subscription term unless auto-renewal is turned off at least 24 hours before the end of the term. Renewal prices may be different to your previous subscription price - if so, you will be notified via the app or your app store in advance. If you use the app on an iOS device, Sleepwave does not directly handle any payment or payment information and all refunds must be applied for via your App Store.
Free Trials
If Sleepwave offers a free trial of a paid plan, you can use the selected plan during the trial without paying. The trial length (e.g. 14 days) will be shown when you sign up.
If you don’t cancel 24 hours before the trial ends, your subscription will automatically start, and you’ll be charged for the plan you chose (weekly or monthly or yearly). You can cancel anytime during the trial through your app store settings, and you won’t be charged.
Sleepwave may also occasionally offer you to trial a new product, which is a testing or pilot phase of a new product or feature prior to it being launched. Such trials are made available for free for a limited period of time only. They will not renew automatically, but may become part of a premium upgrade in the future.
Stopping Use
You can stop using Sleepwave at any time by deleting it from your device. This ends your agreement with us. But be aware that deleting the app from your device does not result in the cancellation of your subscription - you have to cancel your subscription via your app store (Apple App Store or Google Play).
Cancelling Your Subscription
If you have a weekly, monthly or yearly paid subscription, you can cancel it any time through your Apple App Store or Google Play account settings. After cancelling, you will keep access to the app until the end of your current billing period (end of the week or month or year). We don’t give refunds for partial periods, but you might be able to get one from the app stores in some cases, depending on their rules.
Your Legal Rights to Cancel
You have the following rights to cancel your subscription to the app, but note that if your app store has different rules, they will override these:
14 day cooling off period: If you are resident in the UK or EU, you have a 14 day “cooling off” period from signing up for a subscription to cancel and get a refund.
Additional rights in the UK: If you are a resident in the UK, you may have the following additional rights, expected to come into force in spring 2026:
If you have any questions or comments about anything within this Terms of Use agreement please contact us via support@sleepwave.com
If you have a legal claim arising from your use of the app, you must notify us within 90 days of you becoming aware of the claim, and any formal legal claim must be made within 12 months of that. Any claims made outside of this period will not be treated as valid.
This agreement is governed by the law of England and Wales. Any disputes will be resolved in the English courts(unless a different dispute resolution mechanism is mandated by the law of your country of residence).
10C Printing House Yard
Hackney Road
London, United Kingdom
E2 7PR
team@sleepwave.com
10C Printing House Yard
Hackney Road
London, United Kingdom
E2 7PR
team@sleepwave.com
10C Printing House Yard
Hackney Road
London, United Kingdom
E2 7PR
team@sleepwave.com